Release

v19 — AI smart-fill, insights dashboards, and 50+ admin improvements

2026-05-13 · Paste a URL — get a working bot. Plus a complete insights dashboard, per-bot analytics rebuild, and a long list of admin + widget polish.

v19 is the biggest release since the platform-wide vertical-templates refactor. The headline feature is AI smart-fill: paste a customer's website URL and the bot is built end-to-end — template chosen, brand colors extracted, every template-specific field filled, knowledge base seeded, full-site crawl queued. The second-biggest is a complete insights surface — per-bot analytics, account dashboard, and (for the platform admin only) an OpenAI cost dashboard with per-account margin tracking.

🎯 The headline: AI smart-fill from URL

The fastest way to a working bot now takes one URL and 60 seconds.

Auto-picks the best template from 100+ verticals by reading the page text.
Fills every template-specific field from the actual page content (address, hours, pricing, house rules, check-in instructions, WhatsApp, email — all extracted, no typing).
Extracts brand colors by scanning the page CSS for the most-used chromatic color.
Drafts the bot name, widget title, welcome message, and 3-5 suggestion chips in the page's language.
Crawls 2-3 secondary pages automatically (/about, /contact, /services, /pricing, /faq, /policies, /check-in, /house-rules) so information that lives off the home page isn't missed.
Two-pass extraction: a focused second LLM call re-asks for any field the first pass left empty — fill-rate went from ~37% to ~87% in our tests.
Smart defaults for "no X" policies — checkboxes like No parties, No smoking, Trash disposal required default to ON unless the page explicitly allows them.
Proposes 1-4 knowledge sources (website crawl, products catalog, About text, FAQ Q&As — every Q&A grounded in actual page content, never invented).
Whole-site crawl auto-queued — up to 50 pages, 3 hops deep, running in the background within seconds of bot creation.
Available on desktop AND mobile admin, with full UI parity.
Double-create guard — clicking Create multiple times no longer makes duplicate bots.

📊 Insights & analytics dashboards

Per-bot Analytics tab (rebuilt end-to-end)

4 headline KPIs: Conversations, Messages, Avg messages per conversation, Deflection rate
What visitors ask about: top single-word keywords + top 2-word phrases + entry topics (the first thing visitors send), extracted from real conversations
Question types donut — how the bot classified each question (general / out-of-scope / shortcuts)
Knowledge-coverage gauge with healthy/mixed/low color states
Needs-fix topics auto-aggregated across the account
Hour × day-of-week heatmap for traffic patterns
Conversation-depth histogram (1 / 2 / 3-5 / 6-10 / 11+ messages)
Daily trend + response-time stats + answer-confidence histogram (low/mid/high)

Account dashboard

12-week conversation trend across all bots
Engagement funnel (opens → conversations → messages → host clicks) with conversion rates
Smart-nudges rule engine surfaces actionable insights automatically:
- "Conversations are up 32% vs. last month"
- "Knowledge base hasn't been updated in 47 days"
- "3 visitors asked in Greek but got English answers"
- "'Pricing' chip on X bot hasn't been clicked in 30+ days"
14 individual insight cards covering deflection, knowledge coverage, response time, mobile/desktop split, chip CTR, abandoned rate, MoM delta, top languages, no-answer topics

Improvement tools

Try-a-query debugger — type any question, see which knowledge chunks retrieval surfaces with cosine scores. The single best tool for tuning a bot.
Knowledge lint — one-click scan for empty sources, duplicates, disabled sources, unindexed bots
CSV export of every conversation + transcript
Conversation replay — re-ask a past question against your current knowledge base to verify a fix
Custom conversation labels (lead / complaint / feature-request, beyond useful/needs_fix/ignored)

💸 Cost-reduction levers

Redis-backed cache for /widget-config/{slug} — every visitor page-load no longer hits Postgres (60s TTL, auto-invalidates on bot save)
Greeting shortcut in 5 languages — "hi", "thanks", "goodbye" get canned responses instead of OpenAI calls
Per-bot max-output-tokens — FAQ-style bots can cap at 150 instead of 300
Chunk deduplication before embedding — nav/footer text repeated across pages embeds once, not N times
Telemetry-driven cost tracking — every chat response logs prompt + completion tokens for per-model accounting

📈 Platform-admin cost dashboard

Hidden from customers — visible only to platform admins:

Total OpenAI cost month-to-date + delta % vs last month
Cost-per-conversation aggregate
Per-account margin view — plan revenue minus OpenAI cost (with EUR/USD conversion), red/green so unprofitable accounts jump out
Per-bot cost + cost-per-conversation, clickable to the bot editor
Cost-by-model bars + 30-day daily cost trend

🎨 Widget improvements

Markdown rendering in bot bubbles — [Product name](url) becomes a real clickable link; bold, italic, code, bare-URL autolinking all work
Named typing indicator — "Nikos is typing…" instead of just dots
Frustration detection — multilingual regex spots angry/stuck visitors and surfaces a "Talk to a person" handoff banner
👍/👎 thumbs feedback on every bot reply; thumbs-down auto-flags the conversation as needs-fix
? keyboard shortcut to open the widget
prefers-reduced-motion support — pulse animation suppressed for users who want less motion
Hardened launcher + send + close colors against host-site CSS resets (the dark-on-dark "AI" text bug)
Device + language + path + viewport auto-attached to every analytics event
chip_click events — chip CTR is now measurable
Quick-close detection (widget_close_quick) feeds abandoned-conversations metric

🛠️ Admin UX

Toast notifications (success/warn/error/info) replacing blocking alert() everywhere
Unsaved-changes warning when leaving a dirty form
Manual dark/light toggle (🌓 button) — overrides system preference
Keyboard shortcuts — / focuses bot search; g d/b/c/k/a/o/s jumps to sections; ? shows help
Search bots in sidebar by name/slug/vertical
Starred bots — persist per-account, float to the top
Bot status freshness dots in the bot list
Drag-and-drop file upload for knowledge sources
Bulk URL ingest — paste a list, one source per row, crawls queued
"Copy install snippet" button with clipboard fallback
Help-tip ? chips next to form labels
Full mobile React parity for the dashboard, analytics, billing, and create-bot flow

🔌 Embed / installation

Shopify install snippet with theme-editor instructions
Wix install snippet (Studio + Classic Editor)
Squarespace install snippet (Code Injection footer)
?bot=<slug> URL param on /demo for sharing a demo of any customer bot

🛡️ Reliability & observability

/health reports queue depth + oldest queued age — returns degraded when oldest queued > 5 min. Catches stalled workers within minutes via any uptime monitor.
Worker observability — per-job OK/FAIL stderr logs with timing, jobs_processed / jobs_failed / last_job_at in worker_status
Exponential-backoff retries (60s → 240s → 960s → 3840s, 4 attempts) for transient failures on retryable job types
schedule_maintenance_jobs hardened — each maintenance scan in its own try/except, so one broken step can't silently kill the worker
Per-bot chat rate limit — abused bot can't hurt others
Slack webhook on auto-flagged conversations (per-account)
Bot evaluator endpoint for regression-testing knowledge changes

🏷️ New verticals & tooling

digital_downloads_shop blueprint — for creators selling PDFs, audio, video
New products knowledge source type — extracts JSON-LD / OpenGraph product data; tier-based ranker prioritises start-page links over sitemap entries
Strengthened retrieval prompt — products mode requires mandatory [Name](URL) markdown linking + enumeration for set questions
Retrieval limit 6 → 12 — better recall for enumeration questions
Reusable script to clone any source bot into a new account (account + owner user + bot + knowledge sources, fully re-embedded)

🐛 Notable bugs fixed along the way

Job worker was silently stalled for weeks — caused by a stale column reference. Fixed + hardened so it can never happen again.
Cost dashboard 500 — SQL alias in ORDER BY expression
Cost dashboard margin math — wrong plan prices + USD/EUR unit mismatch
AI smart-fill "Use this draft → form is empty" — DOM selector mismatch
Structured field (house_rules) checkboxes not selected — array vs object shape
Bogus 03:00 check-in time — regex over-matched non-time numbers
Hallucinated pets_allowed in house_rules — schema-filtering missing
Dark mode broken on AI-draft panel — CSS source-order conflict, fixed with :where()
Widget launcher AI text + send arrow rendering dark-on-dark on guitarteacher.gr — host-CSS override

What's next

Still on the roadmap: PDF ingestion, voice input in the widget, per-bot member permissions, 2FA UI for account_users, an embedded-search widget mode, a knowledge-versioning UI with diff/restore, Google/Microsoft SSO, and a templates marketplace. We'll ship those incrementally and post a follow-up release here.